IBM
Technology company whose IBM Process Mining product builds process digital twins with AI recommendations
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What is IBM?
IBM is a technology and consulting company headquartered in Armonk, New York, and founded in 1911. Its software portfolio includes IBM Process Mining, which builds a process digital twin from system data for end-to-end visibility, adds prescriptive AI recommendations, lets teams simulate process changes with predictive analytics before implementation, and provides conversational assistants for process analysis. IBM cites use cases in procurement and supply chain, banking and financial services, retail and sustainability reporting. Gartner named IBM a leader in its 2025 Magic Quadrant for process mining platforms.
Services and products
- Process mining
- Process digital twin
- Process simulation
- Prescriptive AI recommendations
- Conversational process analysis
- Consulting and implementation services
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